From inside the app

Open CorvoCam, go to Account, and tap “Delete account”. Tap again to confirm. You need to be signed in to your CorvoCam account on that device — the button is only there when you are.

Deletion runs straight away, while you wait. The app signs you out and returns you to the sign-in screen only once your account has been deleted; if something goes wrong it shows an error instead.

If you no longer have the app

Email support@nestcalc.ai with the subject “Delete my CorvoCam account”. You do not need to reinstall the app or set anything up again.

Write from the email address the account uses — that address is what we match the request against.

What gets deleted

Deleting your account permanently removes, from our servers:

Your account and its sign-in credentials, and the profile record they hang off.

Every camera registered to your account, together with the anonymous device identity each camera phone uses to reach the cloud.

Every captured frame — both the stored image file and its database record.

Every time-lapse video you backed up to the cloud, file and record alike.

Your projects, your capture jobs, and the capture settings held with them.

Your alert history, and the push-notification tokens your viewer devices registered.

Your pairing records, and anything you had shared or that had been shared with you.

This is permanent. Deleted footage cannot be recovered, so download anything you want to keep before you delete.

Footage still sitting on the camera phone itself is stored on that phone, not in your account, so deleting the account does not reach it. The last section covers clearing that.

What is kept, and why

One thing: a row in our billing event log for each purchase event our server has processed. It holds the store’s event id, the event type, the product identifier, the account identifier the purchase was made under, and the time we processed it. It carries no payment details, no name or address, and no captured content. We keep it because it is what stops the same purchase message being applied twice if the payment provider sends it again.

Separately, purchases made through Google Play or the Apple App Store are also recorded by those stores and by RevenueCat, the purchase infrastructure provider we use. Deleting your CorvoCam account does not reach those records — our deletion never contacts them — and they are governed by those companies’ own policies.

How long it takes

In the app: deletion happens in one request, while you wait. There is no queue and no delay, and when you land back on the sign-in screen it is already done. The app sends no confirmation email — being signed out is the confirmation.

By email: we complete emailed deletion requests within 30 days, the same window our privacy policy states, and reply to the address you wrote from once it is done.

Deleting data without deleting your account

In the app, Account → “Delete all my data” clears what is stored on that phone: its captured frames and compiled videos and the files behind them, anything still queued to upload, and that phone’s saved role, capture settings and camera setup. It is a local wipe — it does not touch anything held in the cloud, and it does not delete your account.

To remove footage held in the cloud without deleting your account, email support@nestcalc.ai with the subject “Delete my CorvoCam data”, and say which cameras or which dates you mean.

Questions

support@nestcalc.ai