Get help
Last updated: July 2, 2026
Questions, feedback, or a camera that isn’t behaving? We’re here to help.
Contact
Email us at support@nestcalc.ai — we typically reply within 1–2 business days.
Frequently asked questions
How do I set up a camera?
Install CorvoCam on a spare Android phone, choose the Camera role at first launch, and plug the phone in. Then install CorvoCam on your everyday phone (or open the web viewer), sign in, and scan the QR code the camera shows. From then on you follow its newest photo and control it remotely.
Why did my capture stop?
Check the camera’s health card in your viewer: the usual causes are a dead battery, full storage with “stop when full” selected, or the schedule simply being outside working hours. CorvoCam sends push alerts for low battery, low storage and unexpected stops. If the phone restarts, CorvoCam is updated, or Android closes the app, capture pauses and the camera phone shows a notification. Tap it and the job picks up on its original schedule.
Does capture work with the screen off?
Yes — on Android a foreground camera service keeps capturing with the screen off. Allow CorvoCam to ignore battery optimization when the camera offers it; screen-off capture depends on it. On battery, some phones also ask to let CorvoCam wake them on time, so they can sleep between photos. On some phones the manufacturer’s own battery manager can still throttle scheduled captures and miss shots — a limit of that phone’s power management, not something CorvoCam can override. If CorvoCam reports it is on the compatibility engine, the screen has to stay on; press Dim to black it out while capture continues. The How-it-works page explains both engines.
How do I get my finished video?
Compile it from any viewer (or on the camera itself): the video is built on the camera phone where the photos live, stays there, and can be exported to your library or shared from the phone.
How do I delete my data?
Local data: Account → Delete all my data on the device. Cloud data and your account: Account → Delete account (tap twice to confirm) — it permanently removes photos, cameras, settings, alert history and push tokens. You can also email support@nestcalc.ai to request deletion.
What data do you collect?
Only what the service needs: your account email, the photos you choose to sync, device health and the camera’s capture schedule, capture settings and the commands you send it, and push tokens — all private to your account. No ads, no data sales. The Privacy policy has the full table.